A fix has been implemented and we are monitoring the results.
Posted Oct 05, 2021 - 14:25 GMT-03:00
Identified
Version update with reduced cache usage.
Posted Oct 05, 2021 - 14:25 GMT-03:00
Update
We are continuing to investigate this issue.
Posted Oct 05, 2021 - 14:24 GMT-03:00
Investigating
We have experienced instability in several product features caused by overloading one of Amazon's technology components. To work around, we update with a new version that uses this resource to cache information in a reduced way.
The unavailability was only noticed for users in South America.
Posted Oct 05, 2021 - 14:24 GMT-03:00
This incident affected: Login/SSO and HEFLO BPM (BPMN Editor - South America).