All Systems Operational

Uptime over the past 90 days. View historical uptime.
Login/SSO Operational
90 days ago
99.9 % uptime
Today
HEFLO BPM Operational
90 days ago
99.9 % uptime
Today
BPMN Editor - North America, Europe, Africa, Asia, and Oceania Operational
90 days ago
99.9 % uptime
Today
BPMN Editor - South America Operational
90 days ago
99.9 % uptime
Today
Websites Operational
HEFLO website Operational
Knowledge Base Operational
HEFLO Academy / Academia Operational
Files Operational
Files - South America Operational
Files - North America, Europe, Africa, Asia, and Oceania Operational
AWS CDN cloudfront Operational
AWS Web Services Operational
HEFLO Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 30, 2026

No incidents reported today.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

Scheduled Maintenance — Security and Connectivity Redundancy
Completed - The scheduled maintenance has been completed.
Jul 25, 19:50 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 18:00 GMT-03:00
Scheduled - We will be performing a scheduled maintenance window covering the following activities:

Deployment of a new antivirus scanning solution across platform servers, strengthening our protection layer against malicious code.
Completion of the expanded connectivity redundancy configuration for all applications, extending the redundant origin architecture implemented as a corrective action following the incident reported last week. All applications will now have an alternate connectivity path available in the event of a primary provider failure.
Security updates applied to infrastructure and operating system components.

Expected downtime: approximately 1 hour. During this period, HEFLO will be unavailable and users may encounter error messages when attempting to access the platform. Access will be restored automatically once the maintenance is complete — no action is required on your side.

We recommend saving any work in progress before the maintenance window begins.
Jul 25, 14:15 GMT-03:00

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Platform access instability
Postmortem - Read details
Jul 20, 17:30 GMT-03:00
Resolved - This incident has been resolved.
Jul 16, 08:26 GMT-03:00
Update - Resolved — Incident closed
All HEFLO platform services are operational. The instability was caused by a failure in an AWS infrastructure component (CloudFront VPC Origins), now resolved by the provider. We'll continue monitoring over the next few hours. Thank you for your patience.
Jul 16, 08:26 GMT-03:00
Update - Now we are applying the same configuration for clientes with custom urls.
Jul 16, 08:14 GMT-03:00
Update - HEFLO platform services have been restored and the product is operational. The instability originated from a failure in a cloud provider (AWS) infrastructure component, for which a permanent fix is still in progress on their side. We applied an alternate route to restore access and continue to monitor. Thank you for your patience.
Jul 16, 08:10 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 08:07 GMT-03:00
Update - Europe connectivity is back with our workaround.
Jul 16, 08:04 GMT-03:00
Update - We are working on a workaround for the connectivity issue on the provider.
Jul 16, 07:20 GMT-03:00
Update - Message from the provider:
Increased 5xx Errors
jul 16 1:44 AM PDT We are investigating increased 5xx errors for Cloudfront customers utilizing VPC Origins connectivity.
Jul 16, 05:58 GMT-03:00
Investigating - We're aware that the HEFLO platform is currently unavailable for some users. Our team is investigating and has identified signs of a connectivity issue. We're working to restore service as quickly as possible and will post further updates shortly. Thank you for your patience.
Jul 16, 05:38 GMT-03:00
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